Service delivery

Last updated 2026-10-17

LetterAuditor is a digital service. Nothing physical is ever shipped; this page describes how results are delivered instead.

1. Nature of the service

LetterAuditor reads the payoff, HOA estoppel and lien letters that came back for a closing file and checks each figure and date against the settlement statement, with code and a second AI model. There are no physical goods, packaging or postage involved at any point.

2. What you receive, and how

Results are delivered two ways, both digital:

• Dashboard: signed-in results appear in your account as soon as they're ready, with a download link for each output.
• API: if you use the API, a closing system or an AI assistant submits a file's settlement statement and returned letters and receives each figure and date checked, with what is left to check.

A result is delivered only after the second-model review has run. If it could not run, nothing is delivered and the credits are returned to your balance.

Outputs produced: Letter check report (PDF) with the review statement and the items to check first; Figures table (CSV) for the settlement worksheet, one row per letter; Machine-readable result (JSON) with the review statement and the items to check; Open problems table (CSV), only when there are items to check.

3. Turnaround time

Results are produced automatically; turnaround depends on document size and model availability. There is no fixed delivery window, but every job's status and stage are visible in your dashboard, and we notify you as this product describes: Job finished email.

4. Access to results

Results stay available for download for as long as we retain the underlying job's files — see retention in our privacy policy. Each dashboard row shows exactly how long its files will be kept.

5. API access

Programmatic access uses an API key you generate in the dashboard. There is no separate "shipping" step for API results: the same job record and download URLs are available through GET requests once the job finishes.

6. Account and access

You need a LetterAuditor account (email + password, or a supported social sign-in) to submit work and receive results. No shipping address is collected or required.

7. Contact details